Thank you for your continued support.
We would like to inform you about an issue that recently affected some of our orders, causing them to be automatically canceled. We are pleased to report that this issue has now been resolved.
◯ Affected Period
October 9, 2024, to October 31, 2024, 12:00 PM (JST) – Issue resolved
◯ Issue Details
If an order contained even one item that was unavailable for delivery, the entire order was canceled.
◯ Cause
Product shortages and a system malfunction
We sincerely apologize for any inconvenience this may have caused. We are committed to improving our services to prevent similar issues in the future, and we greatly appreciate your understanding and continued support.