Information on this page to be subjected to Article 11 in the Act on Specified Commercial Transactions of Japan. The Act on Specified Commercial Transactions of Japan is only applicable for transactions of customers living in Japan. Transactions of shipping for customers living abroad does not apply to the articles below. We kindly ask for your understanding.
[Name] FASBEE Inc.
[Chief Operations Manager] President and Group CEO Yoshihide Saito
[Address] Gotenyama Trust Tower 6F, 4-7-35 Kita-Shinagawa, Shinagawa-ku, Tokyo 140-0001
[Name] tenso Hong Kong Limited
[Chief Operations Manager] Director Shota Naoi
[Address] Unit 417, 4th Floor, Lippo Centre, Tower Two, No. 89 Queensway, Admiralty, Hong Kong
[Item Price] Price shown on the "Purchase Page"
[Shipping Fee] Shipping fee is already included in the item price.
[Service fee] If the order meets the requirements below, a service fee will be charged for the order.
Shipping to: Asia (Japan Post shipping zone 1)
1,500yen service fee for orders under 6,000yen
Shipping to: USA/Canada
4,000yen service fee for orders under 20,000yen
Shipping to: Other countries
5,000yen service fee for orders under 20,000yen
[Re-shipping Fee] If the package is returned to FASBEE warehouse due to refusal by addressee or other reason and the package is requested to be re-shipped, customers have to pay the re-shipping fee that actually costs.
The re-shipping fee can be confirmed from [My Page] once re-shipping is requested and we will inform customers by email as well.
Customers may pay via credit card, PayPal, Alipay, or Debit Card.
Payment Due Date
Payment will be made upon order.
After the order is placed, from the day that all the items including back-ordered items arrive at our warehouse, the items will be delivered in the day indicated on the item page.
Customers can confirm the delivery status from [My Page].
N/A（depends on the item）
[Cancellation] The Company does not accept cancellation. If the package is returned to FASBEE warehouse due to refusal by addressee or other reason, and the package is not requested to be re-shipped in 14 days, the order will be cancelled. In this case, the fee will be refunded after the actual shipping cost (including shipping fee and return fee) is deducted. However, in the case that the shipping cost is higher than the fee of the order, the fee will not be refunded.
[Return] The Company does not accept returns.
Provided, however, in the event the item is defective or differs from the ordered product, the Company will accept the return or replacement at our its expense.
In this case, please contact the Customer Center within 7 days of arrival of the product and follow the specified procedures.
In the event it is impossible to arrange the item, the Company will refund the total amount paid by the customer.
As stipulated in SubartAs stipulated in Subarticle 9-2 of “Terms of Service”, the Company is not responsible whatsoever for inquiries regarding the description of received products etc., claims, defect liability, or other demands etc.
Email address for e-ads
Other terms and conditions are subject to the Terms of Service.
By using our service, you agree to our Terms of Service.If there is any contradiction between English language version and Japanese language version, then the Japanese language version shall take precedence.